FAQs
Handmade:
Every piece is individually made by Christine from start to finish! It is kiln fired at least twice or three times for the gold lustre or other overglaze.
Buying Handmade:
Every piece is unique and will have signs of being handmade. Small variations in form, size, and color are the be expected. No two items will be the same, which makes each piece one of a kind.
All measurements are approximate.
All items are food safe unless otherwise specified.
The 22k gold is hand painted on and brushstrokes can be seen at times.
We make every effort to represent each piece as accurately as possible, but if you are not satisfied please let us know.
Care & Use:
Hand washing is best although all items are dishwasher safe.
Pieces with gold luster cannot go in the microwave as it is 22kt gold.
We sand the pieces on the bottom, but they may still have grog that could scratch surfaces, so be careful!
Returns & Exchanges:
ALL SALES ARE FINAL. We do not accept returns, exchanges or cancellations, but please contact us if there are any problems with your order. All shipping costs will be the responsibility of the buyer.
Damaged Items:
Please report any damaged pieces within 48 hours of delivery. All items are inspected before shipping and should arrive to you in undamaged handmade condition.
If your order arrives broken:
1. Immediately photograph the package and the broken piece(s).
2. Contact us ASAP to let us know.
3. Keep the packaging AND broken pieces on hand.
Theft:
If a package is marked as "Delivered" by the USPS, it is very unlikely that they will fulfill any claim that is filed for missing goods. We are not responsible for stolen packages. Please keep an eye out for your items.
Wholesale:
We are not taking wholesale orders at this time.
Custom Orders:
We are not taking custom orders at this time.
Shipping:
We Ship Worldwide
Estimated shipping times are between 5-10 business days. We will do our best to meet these shipping estimates, but cannot guarantee them. If you order more than one item in separate orders to the same address and I can combine multiple items safely in one box, then I will refund any excess postage paid only for US orders.
Shipping costs will be calculated at checkout. Only US and Canada orders will be eligible to receive tracking. Buyers are responsible for following up with the tracking of their orders and contacting the carrier directly for any questions about tracking. Please be aware that tracking to your delivery point is not available outside of US and Canada orders. International buyers must buy at their own risk. International buyers are responsible for any customs charges or fees upon arrival of your country. Seller is not responsible for late deliveries, lost packages, and things out of our control after shipment. Please be aware that international shipping may take up to 1-2 months or longer.